Hammond Street Developments Pty Ltd

Case Study: CIT

HSD helps CIT improve quality and efficiency

The Canberra Institute of Technology (CIT) faced significant challenges within their Curriculum Services area.  HSD utilised its education sector and system development expertise to help CIT improve processes and achieve their goals.


CIT’s Curriculum Services area is responsible for interpreting nationally approved training packages and authoring curriculum documentation for all vocational education and training delivered by CIT.  This is currently a manual process using duplicated Word documents and a series of integrated spread sheets.

Business Needs

Curriculum Services needed to automate the authoring process for a number of reasons:

  • Improved quality of outputs
  • Improved efficiency in authoring, tracking and reuse of information where appropriate
  • Reduce the amount of manual verification required
  • Integrate with related CIT systems and external data sources, such as training.gov.au.


HSD, incorporating Crystal Approach, has worked in partnership with CIT since early 2010 to analyse, design, develop, implement and support a Curriculum Management System.  The Curriculum Management System supports the process of authoring, reviewing and publishing documents detailing the courses and units CIT will deliver.  The system has the following key features:

  • The authoring capability of the system supports staff as they form the relevant information into delivery structures suitable for CIT, including access for subject matter experts within CIT to provide content.
  • Authors then supplement the delivery structure with detailed information about the delivery of courses such as timetables, costs, qualification structures and marketing information.
  • A standardised Quality Review process is built into the system, which tracks the progress and outcomes of reviews, allowing reviews to raise specific tasks against elements of the project that need attention or revision.
  • A dashboard-style interface with traffic lights to assist with drafting curriculum and managing curriculum projects, workflow and quality assurance.
  • Role-defined security model, incorporating approval.
  • Documentation of the system including data structures, administration manual and user manual; and
  • Reporting requirements including both defined reports and ad-hoc reporting capability.
  • Integration with related CIT systems, including publishing content directly to CIT’s website and sharing appropriate information with CIT’s student management system.


The solution provided the following benefits to CIT:

  • Automated process
  • Improved data quality
  • Improved efficiency

The Curriculum Management System allows:

  • CIT specialist staff to retrieve information from the training.gov.au system concerning VET sector standards.
  • Users are able to manage the creation and maintenance of curriculum information in discrete, workflow controlled projects.  These projects are managed through projects roles and specific tasks, tracking the status of each task and the completeness of information based on integrated validation rules to determine the status of the overall project.
CIT logo

Solution Overview

Organisation Profile

Canberra Institute of Technology (CIT) is a government institute, and is the ACT and region's leading vocational education and training provider.

CIT offers over 400 courses to local, national and international students to equip them to work effectively in business and industry or go onto further tertiary study.

Qualifications range from certificate to degree level and include a range of flexible learning options.  CIT students include school leavers, first-time employees, those seeking a new career direction or additional skills and people with specific training needs.


Vocational Education and Training (VET)

HSD Services

  • Microsoft .Net Development

HSD Solutions

  • Application Development
  • Education Systems for Government

Business Need

System to automate authoring process for curriculum documentation.


Curriculum Management System enabling creation of workflow controlled projects.


  • Automation of business processes
  • Improved data quality
  • Improved efficiency


  • Microsoft .NET framework
  • C#
  • Microsoft SQL Server 2008
    • Microsoft SQL Reporting Services